NavisWorks License Manager User Manual
NavisWorks License Manager User Manual
Copyright © 2007 Autodesk, Inc.
Autodesk, Inc.
Revision 5.5.38796
Autodesk, Inc. reserves the right to make changes in specification at any time and without notice. The information furnished by Autodesk, Inc. in this publication is believed to be accurate; however, no responsibility is assumed for its use, nor for any infringement of patents or other rights of third parties resulting from its use.
JetStream and the JetStream logo are registered trademarks of Autodesk, Inc. All other trademarks and copyrights are property of their respective owners. All rights reserved.
Contains Autodesk(R) RealDWG by Autodesk, Inc., Copyright (C) 1998-2007 Autodesk, Inc. All rights reserved.
This software is based in part on the work of the Independent JPEG Group.
Contains a modified version of Open CASCADE libraries. See the license file "OpenCascadeLicense.txt" in the JetStream installation directory. Source code is available from www.navisworks.com/files/OpenCascade.zip.
LightWorks and the LightWorks logo are registered trademarks of LightWork Design Ltd. LWA, LWA-Enabled and the LWA-Enabled logo, Interactive Image Regeneration, IIR, A-cubed, Feature-Following Anti-Aliasing and FFAA are all trademarks of LightWork Design Ltd. All other trademarks, images and logos remain the property of their respective owners. Copyright of LightWork Design Ltd. 1990-2005, 2006.
Introduction
Introduction
The NavisWorks License Manager User Manual is divided into 3 chapters: Essential, Useful and Interesting Reading.
Essential reading explains the installation and licensing of fixed, networked and floating NavisWorks licenses. It covers the registration process, and how to recover or transfer licenses. If you read nothing else in these user manuals, read this section! Systems administrators and power users are recommended to read all sections.
Useful reading describes the tabs of the License Manager in more detail. This will be useful should you wish to know more information on your NavisWorks setup and for alternative ways of working with your NavisWorks licenses..
Interesting reading covers more advanced topics. This will be useful for more advanced network setups, increased understanding of the licensing system and may be of further assistance when troubleshooting.
Essential Reading
Essential Reading
This section describes the most essential aspects of the NavisWorks License Manager. Standard users are recommended to read this chapter, if nothing else. System Administrators are recommended to read all chapters of the License Manager book, to fully understand the licensing system and its available features.
Installing JetStream
Installing JetStream
Insert the JetStream CD into your computer's CD-ROM drive. The JetStream Installation Menu should start automatically. If the Menu does not launch automatically, double click on Menubox.exe at the root of the JetStream CD. Follow the instructions on the menu to install and license JetStream.
The installer will load all supported languages and then automatically run in the language that best matches the settings on your computer. To run JetStream in another of the supported languages, you simply need to add one of the following arguments to the desktop shortcut. To do this, right click on the JetStream desktop shortcut and choose Properties from the context menu. In the Target field, after ..\'roamer.exe" enter a space, then one of the following:
- -lang enu
Enter this for English localization
- -lang deu
Enter this for German localization
- -lang jpn
Enter this for Japanese localization
- -lang rus
Enter this for Russian localization
- -lang chs
Enter this for Chinese (PRC) localization
Language selector
First Steps
First Steps
The JetStream License Manager is a separate application used to manage everything concerning your JetStream licenses. It is installed along with JetStream, or you can install it on its own for setting up License Servers (for more details on this, see ). You can access the License Manager from Start, Programs, JetStream JetStream, License Manager, but for your convenience, on first installing JetStream, it will open automatically and start the license wizard, which looks like this:
You must first select the type of computer you are running the license wizard on. Here you have three options:
"Desktop". Select this if you have a normal desktop computer or workstation.
"Laptop". Select this option if you use a portable computer such as a laptop or notepad machine.
"Server". Select this option if you are installing on a server machine, or if your computer does not fall into any of the above catagories.
If you check the "Laptop" option, you will be taken to another screen asking you about the ethernet card in your laptop computer.
Note
In order for your JetStream product to work correctly when you are both in and out of the office, it is important that you select the correct option on this screen.
"In my docking station". Select this option if you connect your network cable into a docking station.
"In my laptop computer". Select this option if you plug your network cable directly into your laptop computer.
"I don't connect to a network". Select this option if you do not connect your computer to a network.
"I don't know". Select this option if you are not sure where your ethernet card is located.
If you use multiple cards (e.g. a standard LAN card at work and a wireless card at home) select the "I don't connect to a network" option, as you will need to disable Ethernet ID locking to ensure JetStream JetStream works when using either card.
The license wizard uses this information to set up the options related to Ethernet card ID locking (see
After the pages to determine your computer type, you will be asked what sort of license you want to install on your machine.
To install a fixed license on a stand-alone machine, or floating licenses on a server, choose the first option, "Install licenses on this machine" and follow the instructions in or respectively.
Otherwise, if you are setting up a client to take its licenses from a server, then choose the second option, "Use floating licenses from a remote server" and follow the instructions in
RequestingRecovering and Returning licenses work the same way, whether you're installing them on a stand-alone PC or for licenses to be served from a server.
Note
As with most software, you need to have administrator privileges on the PC that you are installing JetStream.
Requesting and installing a JetStream license
Requesting and installing a JetStream license
To install a new license, or to add more modules to your existing licenses, select Request License from the License Wizard menu. The Request License Wizard will be displayed:
One by one, enter the serial numbers of your JetStream modules and click Add after each. This will add the products to the list box. Once all of your products are entered, click Next
Enter your personal contact details, then click Next
Note
The starred items (*) are required, whereas the others are optional.
Enter your company's contact details, then click Next
The final wizard dialog offers you two options to register your product:
Now via the Internet directly from this machine . This option is recommended if you have a direct Internet connection.
Click Finish and the License Manager will link to NavisWorks Ltd.'s system, register your products and install your license file. When the License Manager informs you of success, your products are licensed and you can use NavisWorks.
Create a license request file to send to NavisWorks Ltd. . If you have no internet connection from your machine, or your firewall does not permit connection, then you will need to select this option and manually process the license.
Click Finish and the license request file will be created. You will be advised in a message box where this file is located, (by default C:\'Program Files\'NavisWorks Licensing\'Transfer\'send_to_navisworks.txt
Note
Once the license request file is created, it can be sent to NavisWorks Ltd. from any machine, either by email or uploaded on the NavisWorks website. If you do not have email on your machine therefore, copy the file and take it to any machine that does have email or Internet access.
Whilst manually processing this request, your existing licenses will be killed. This will prevent JetStream from functioning until the new license has been accepted.
Attach the send_to_navisworks.txt file to an email and send it to <autolicense@navisworks.com> . A license file will be sent by return email.
(This email address is an automated address and should not be emailed with anything other than the send_to_navisworks.txt file.)
or
Upload it to the website https://register.navisworks.com/autolic.htm. Once processed (this should only take a few seconds), you will be prompted to download a license file.
Save the license file to a temporary location on the machine that created the license request file, preferably the original Transfer directory. The file should be named accept_new_license.lic when saved. If the file is named differently, JetStream may not recognise it.
Start the License Manager (Start, Programs, JetStream JetStream, License Manager), then go to License Wizard, Accept License . Browse to the license file in the temporary location, then choose Open and then Finish . This will install the license on your machine.
Recovering a license
Recovering a license
If you lose your JetStream license for whatever reason, there is a good chance you can recover it by doing the following:
Go to Recover License from the License Wizard menu and check the Confirm box before clicking on Next
Your serial numbers and contact details should have been remembered by the License Manager, but if not, complete the next two forms again and click Next
You have two methods by which to recover your license, which are the same as the registration methods. See >Connection Methods for more information on these options in order to choose how you would like to recover your license.
There are certain situations where recovering may not work. These are outlined in
Returning a license
Returning a license
You cannot directly transfer a license from one PC to another, but you can return your licenses to NavisWorks Ltd. in order to Request them from another PC. Returning a license effectively kills it on one PC and gives you a credit in NavisWorks Ltd.'s system so that you can request the same license from another PC. Please note that you cannot return just some modules and leave others on the PC. If you wish to transfer just some of your JetStream modules, then you have to return them all and request them individually again from the PC's on which you want to use them.
To return your license:
Go to Return License from the License Wizard menu and check the Confirm box before clicking on Next
Your serial numbers and contact details should have been remembered by the License Manager, but if not, complete the next two forms again and click Next
You have two methods by which to return your license, which are the same as the registration methods. See >Connection Methods for more information on these options in order to choose how you would like to return your license.
Note
If you return your licenses via a license request file, the license file returned to you (by email or download) will need to be Accepted (see the section called >Accepting a License) on the machine returning the licenses, to complete the return license process. If successful, you will receive a message advising "License Returned".
Once your licenses have been returned, JetStream will no longer run on your PC, but you will be able to Request them again from any other PC in your organisation (note that the JetStream End User License Agreement forbids you to "loan, rent, sell, sublicense or otherwise transfer the Software Product and/or documentation to third parties"). To install your licenses again, follow the steps in
License Types
License Types
There are two types of JetStream license: Fixed and Floating.
Fixed licenses. These are licenses locked to a single machine and sometimes called stand-alone licenses. Each client PC must be individually licensed.
Floating licenses. These are concurrent licenses served from a server. A license is needed for each client PC that will access a floating license at the same time. For example, if you have 10 floating licenses installed on the server, then any 10 client PCs can be running JetStream at the same time.
Served licenses
Served licenses
Served licenses overview
Served licenses overview
JetStream served (floating) licensing allows you to set up and manage all or some of your licenses on a server and access them from client PCs, giving you simpler, more central management of NavisWorks licenses. Setting up NavisWorks served licenses is a two stage process - first you have to install the licenses on the server and then you have to connect to the server from the client PCs that will be using JetStream.
Note
The JetStream License Server will only run on Windows NT, Windows 2000, Windows XP or Windows Server 2003.
It is not possible to float Fixed licenses on a network server.
Setting up the server
Setting up the server
The server installation works in the same way as a fixed installation, except that it installs a service that constantly runs in the background to serve the licenses from the server. Make sure that you use either the Server or Custom install method to install the JetStream License Server for server installations - served licenses will not work without this service.
Note
The Server install option will not install the JetStream program files. If you wish to run JetStream itself on the server machine(and not just the License Server), select the Custom install and ensure the License Server option is selected.
You can install the License Manager independently of the full NavisWorks program for minimal installs on the server. The minimum you need to install is the JetStream License Server and the NavisWorks License Manager. Once running, you should see a JetStream Licensing service in the Services section of your administration tools in Windows.
If JetStream has just been installed on the machine, the Installation Wizard will automatically run. When asked for what type of license you wish to set up, choose "Install licenses on this machine". If you are returning to this machine to set up the license, you can choose Request License from the License Wizard menu.
Finally, use the License Manager in exactly the same way as for a stand-alone installation to enter the serial numbers of all the products you have purchased and register them with NavisWorks Ltd. See for full details on how to do this. When your licenses are installed on the server, start the JetStream licensing service from the Services section of your administration tools in Windows. You can then set up the client machines.
Setting up a client
Setting up a client
On the client PC, install JetStream as if installing a fixed license (you do NOT install the License Server option for the clients). If JetStream has just been installed on the machine, the License Wizard will automatically run. When asked for what type of license you wish to set up, choose "Use licenses from a remote server". If you are returning to this machine to set up the client license, you can choose Network Server from the License Wizard menu. The following dialog is displayed:
If active, check the "Enable Network License Server Usage" check box. In the upper text box type in, or browse to, the server where your JetStream Licenses are installed and being served from. This should be the fully qualified domain name (FQDN) or IP address of the server. If only the name of the server is supplied, the default domain for the client PC will be used to create a fully qualified domain name. The Server FQDN is displayed in the Machine Name field of the Advanced tab on the Server machine.
The lower text box shows the port number that will be used to communicate with the server. You should only change this if instructed to do so by your server administrator. See the section called "Setting the Network Server Port" for more information.
Click Finish to complete the process. The Network Modules tab will be displayed, listing all licenses being served from the Server you're connected to and identifying those licenses Accessible from your client machine. See the section called "Network Modules" for more information.
When JetStream now starts, it should get its licenses from the Server.
Useful Reading
Useful Reading
This section describes in more detail the operation of the NavisWorks License Manager.
The License Manager tabs explained
The License Manager tabs explained
The five tabs on the License Manager allow you to view and manage your licenses.
Current Licenses
Current Licenses
This tab shows all the products that are installed on the PC by serial number and product description.
To the left of each serial number is an icon, signifying the current status of the license:
A Green tick
signifies
that the license is valid and working correctly.
An Exclamation mark
signifies that a module within the license has expired. For full licenses this is most likely to be
Bond
, in which case the license is still valid, (however you will need to renew your
Bond subscription to continue to receive support and upgrades. See the JetStream website,
http://www.navisworks.com/bond.htm).
See >License Properties for more information on
finding out which module has expired.
A Red cross
signifies
that the license is invalid and not working. If this license has been valid and working on this machine
previously, it may have been invalidated by a change to the machine. See
>License Properties for more information on
invalid licenses.
If you click on a serial number in the Current Licenses tab and then click on the Properties button, the License Details dialog will be displayed:
The License Details dialog shows all of the internal modules that come with the selected product license. This provides a description of the module; the version number; the Module name; the count (number of licenses); the expiry date (when the module expires); and the license type. The license type will either be Local , if it is a fixed license, or Float , if it's a floating license. Evaluation licenses are time limited and they will have an expiry date, shown in this dialog. Full JetStream licenses do not expire and will therefore be identified as Perpetual
Note
JetStream Bond is an annual subscription and therefore has an expiry date. The Bond module in the License Details dialog displays this expiry date. This is read by the NavisWorks License Manager and you will be prompted from 30 days prior to expiry, that your subscription needs renewing. If you choose not to renew your Bond subscription, your license will continue to work as normal , though you will no longer be eligible for support and upgrades. See the JetStream website, http://www.navisworks.com/bond.htm for more information on the JetStream Bond.
If you have renewed your Bond subscription, the NavisWorks Ltd. system will be updated accordingly. You will then need to Request your licenses again in order to update them on your machine, with this new information. As you are already using the licenses, you should not need to enter any of your details or serial numbers again, simply go to License Wizard, Request License , (provided your details are listed) click Next three times to get to the connection screen. Connect to NavisWorks Ltd. via your chosen method (see the section called >license connection methods for more information).
The User machine locking text box on the License Details dialog is enabled if the product is a networked or floating product. It shows a semi-colon (;) separated list of machines that are allowed to use these licenses. If the product is networked, new machines are automatically added to the list on first connection, up to the maximum number of licenses available. It can also be used to restrict the use of floating licenses
Finally, at the bottom of the License Details dialog there is a status for the selected license. If your license is invalid, there will be a reason for this stated here, which may provide an idea as to what is causing the problem. For example, Invalid Block Machine ID : ID:123ABC+ET123456ABCDEF . The ID: value is the CrypKey ID in the license file and the ET: value is the Ethernet ID in the license file (Note: CrypKey is the security software used by the NavisWorks License Manager). Both of these values (from the license file) must correspond to the Machine ID on the Advanced tab. If the CrypKey ID has changed on your machine (possibly due to reinstalling JetStream), then you may be able to Recover your license. If the Ethernet ID has changed, then the network card being used/detected now is different from that when first licensed. If you can use the original card again, the license should be validated. Once valid, you will then be able to Return your license, then Request it again with the new network card (or, if using multiple cards, disable Ethernet ID Locking before requesting the license. See License Manager Options
Local Modules
Local Modules
Displays a list of modules that are installed and available locally on the PC, along with their version number, and expiry date (if any). Note that JetStream Bond is treated as a module and will have the Bond renewal date as the expiry date (see >JetStream Bond
Each module has an icon to the left, signifying the status of that module. These statuses are the same as those on the >Current Licenses tab.
Network Modules
Network Modules
Similar to Local Modules, this tab displays a list of modules that are being served from the server that the PC is pointing to (see the section called Client set up). The Description column advises which modules are being served; the Version column advises which version the licenses are; the Total column shows the total number of licenses that are installed on the server; the Accessible Total shows the total number of licenses that are available to you from your PC (this is not necessarilly the number of licenses available to you now); The Used Elsewhere column shows the number of licenses that are currently in use by other users; and the Used Here column shows the number of licenses that are currently in use on your PC. The number of licenses currently available for you to use is the Accessible Total less the Used Elsewhere total.
Each network module has an icon to the left, signifying the status of that module. These statuses are the same as those on the >Current Licenses tab.
If you click on a network module and then click the Usage button, the Module Usage dialog is displayed:
This shows which PCs and users are currently using the selected module. This information can be seen from any PC that is connected to the License Server (see the section called Client set up). This is useful if you have run out of licenses and wish to tell somebody that you wish to take their license to use.
As an Administrator on the server machine, go to the Network Modules tab of the License Manager.
Click on the Description of the license you require, then click the Usage button.
Click on the Computer whose licenses you wish to kill, then click the Kill button.
You will receive a warning message, advising that this will kill all licenses for this computer/user. Click OK to kill the licenses or Cancel to return to the License Manager
Note
If the user (whose session has just been killed) is still using JetStream at the time the licenses were killed, they will be advised that their connection to the server has been lost. See Lost connection with License Server for more information.
Killing a user's session
Administrators on the Server machine can use the Module Usage dialog to kill a users session and take back the licenses they were using.
To Kill a user's session:
Advanced
Advanced
This tab provides Advanced details an options, which should not be necessary for most users. Please see for more details on this.
Startup Preferences
Startup Preferences
This tab shows which licenses will be collected when JetStream starts. For each module that is checked, JetStream will attempt to collect a license, looking first on the local machine for the license and then to any server that the PC is pointed to. If JetStream can't find a Roamer license either locally or from a server, then it will warn you of this when the program starts. You will not be advised if any of the plugin licenses cannot be collected.
This tab is most useful when collecting licenses from the server. If you want to use JetStream but not take a specific plugin license from the server, simply uncheck the modules you wish to leave for other users. For example, uncheck the Clash Detective module if you wish to leave this for others. The results of unchecking boxes in the startup tab don't become apparent until the JetStream application itself is restarted.
Alternatively, you can create desktop shortcuts that define your startup preferences, thereby enabling you to collect any combination of JetStream licenses.
If you look at the Properties of the standard JetStream desktop shortcut, the Target by default is pointing to "C:\'Program Files\'NavisWorks 5\'roamer.exe".
The startup preferences are defined in the shortcut target as a combination of exclusion arguments. For example, the default (above) has no arguments and therefore excludes no license modules. To exclude a Clash Detective license (i.e. start JetStream, trying to collect all licenses except Clash Detective), the shortcut target would be "C:\'Program Files\'NavisWorks 5\'roamer.exe" -nomodule lcodpclash.
The exclusion arguments for each license module are as follows:
No Publisher license, -nomodule nw_publish
No Presenter license, -nomodule lcodplw
No Clash Detective license, -nomodule lcodpclash
No TimeLiner license, -nomodule lcodptimeliner
Note
Roamer cannot be excluded as this is the base license required to start JetStream and any combination of its plugins.
Any combination of the above can be added as arguments to the default JetStream shortcut target. You can copy the default shortcut on your desktop (as many times as necessary), rename it and add arguments accordingly.
Below is an example of the shortcut for only Roamer:
Target = "C:\'Program Files\'NavisWorks 5\'roamer.exe" -nomodule lcodpclash -nomodule nw_publish -nomodule lcodplw -nomodule lcodptimeliner
Reassigning networked licenses to other clients
Reassigning networked licenses to other clients
If you have run out of networked licenses for all the client PCs that want to claim them from the server, then you need to delete one or more PC names from the list. To do this:
First, as the NavisWorks License server will need to be restarted, get everybody who is accessing the server to close JetStream and go to the Services dialog (from Administration Tools) and stop the NavisWorks Licensing service.
In the License Manager, go to the Current Licenses tab, click on the serial number of the networked product and click Properties
There should be a semi-colon (;) seperated list of all the PCs that have access to the networked licenses in the text box called User machine locking . Delete the PC name that you want to prevent from accessing networked license.
Click OK on the dialog to close it and close the License Manager.
Restart the NavisWorks Licensing service in the Windows Services panel, on the server.
Before any other JetStream client requests licenses from the server, set up the client that couldn't previously access a license from the server, as described in Setting up a client
Restricting use of floating licenses
Restricting use of floating licenses
If you have a small number of floating licenses for a particular product and a large number of JetStream users, you may want to restrict use of these floating licenses to a small group of users. To do this:
First, as the NavisWorks License server will need to be restarted, get everybody who is accessing the server to close JetStream and go to the Services dialog (from Administration Tools) and stop the NavisWorks Licensing service.
In the License Manager, go to the Current Licenses tab, click on the serial number of the floating product and click Properties
There should be a a semi-colon (;) seperated list of all the PCs that have access to the floating licenses in the text box called User machine locking . If no names are listed, then the floating licenses are available to all users. If any names are listed, the floating licenses are only available to the listed PCs. You can list more PC names than you have floating licenses.
Click OK on the dialog to close it and close the License Manager.
Restart the NavisWorks Licensing service in the Windows Services panel, on the server.
Combining fixed and networked licenses
Combining fixed and networked licenses
It is possible to combine fixed licenses and networked licenses if, for example, you have a docked laptop that needs to be taken on-site and still have access to your JetStream Roamer license. To achieve this, simply install and license those JetStream products that you need to be accessible at all times as fixed licenses. Then, to get access to any plugins from the server when the laptop is docked on the network, simply point the laptop to the server as described in Setting up a client. NavisWorks License Manager will collect the local fixed licenses first and try to collact any other licenses available from the server, as shown in the Network Modules tab and based on your Startup Preferences
Refreshing the license manager
Refreshing the license manager
Most useful if working in a networked and floating license environment. Occasionally, the License Manager needs to be refreshed in order to get a snapshot of current license usage. To achieve the latest view of the licenses, simply click on Refresh from the View menu.
Interesting Reading
Interesting Reading
This section covers some other interesting topics relating to the NavisWorks License Manager.
Setting the networker server port
Setting the networker server port
You should only change the server port number if the default port number clashes with another port in use on your server. The default port number (3697) is registered with the Internet Assigned Names Authority (IANA) for use by the JetStream License Server, so is unlikely to clash with other services.
To change the default port number that the server uses to serve its JetStream licenses, do the following:
Make sure that no JetStream clients are connected to the server.
Stop the NavisWorks Licensing service from the Services dialog (from Administration Tools) on the server.
Open the NavisWorks License Manager and choose Network server from the License Wizard menu.
You should now be able to change the Port Number
Click Finish to save the new Port number, or Cancel to return to the License Manager.
Restart the NavisWorks Licensing service from the Services dialog (from Administration Tools) on the server.
Make sure that any client PCs accessing licenses from the server now have the same port number that the server is using. This is changed from the client PC, again from the Network Server dialog under the License Wizard menu in the NavisWorks License Manager.
Situations when Connection with License Server is Lost
Situations when Connection with License Server is Lost
When using floating and networked licenses, Client machines must maintain a network connection with the License Server. Once a Client machine has collected a license from the License Server, the Server will send out a "heartbeat" every two minutes, to check the connection with the Client and whether the license is still in use.
If a situation arises, whereby the connection is lost, (whether there is a network problem or the license has been >killed by the server) then the following may be expected:
On the License Server , every two minutes the "heartbeat" will be sent out to the Client. If after eight minutes the connection has not been re-established, then the License Server will automatically take back the license.
On the Client machine , if after two minutes a "heartbeat" has not been received from the License Server, a message will be displayed advising the connection has been lost and recommend you save any work. At this time you will continue to have the full functionality of the license. If after eight minutes the connection has not been re-established, JetStream will be unlicensed and therefore automatically close.
Advanced tab
Advanced tab
From this tab you can manage your JetStream license in detail.
Machine Information
Machine Information
The text boxes in the Machine Information section may be useful when resolving licensing issues and communicating licensing information with NavisWorks Ltd.
-
Machine name is the name of the machine the license manager is running on, complete with its domain or workgroup name - this is its fully qualified domain name (FQDN).
Machine ID is a series of coded characters used to uniquely identify the machine. The first part of this, ID: , is the CrypKey ID used for CrypKey ID Locking. The second part of this, ET: , is the Ethernet ID used for Ethernet ID Locking
Crypkey ID expiry is the date that a time-limited license will expire, for example when using JetStream during an evaluation, or grace period.
Crypkey site code is the software code required by NavisWorks Ltd. for emergency licensing. See Emergency Licensing for more information.
License State
License State
You can actually view the license file in Notepad by clicking on the View License File button. This will show all the licenses and codes that make JetStream work, but be warned that changing this file can seriously damage and invalidate your JetStream licenses. The View Last Message button is useful in case you need to re-view the last message information, such as if licensing fails and you need to pass on the information to your support provider.
Options
Options
The Display server console message window can only be used on a JetStream License Server machine. Check this option if you wish a DOS window to open each time the NavisWorks Licensing service is started on the server. This DOS box can give useful information about what is actually happening in this background service. This may be of particular use when trying to identify a connection problem between the License Server and a Client machine.
Note
Closing the DOS window will stop the NavisWorks Licensing service (although the Windows Services panel will still report it to be started). If you don't require the message window any longer, uncheck the option in the Advanced tab, then manually Restart the NavisWorks Licensing service.
Crypkey ID locking and Ethernet ID locking are the two methods that JetStream uses to lock a license to a machine. Crypkey ID locking is the JetStream method of software locking and Ethernet ID locking is the JetStream method of hardware locking. At least one of these should be checked and by default, both are and should remain checked.
If there is no Ethernet card inside your PC (or you use multiple cards), you cannot use Ethernet ID locking and should instead use only Crypkey ID locking. This will mean, though, that you will not be able to use the Recover license functionality if you were to lose your license later.
Sometimes the CrypKey service can be problematic to run on PCs of certain configurations, particularly when a RAID disk subsystem is in use. Un-checking this option and relying instead only on Ethernet ID locking can make it easier to install licenses in these circumstances. However, this will mean that you will not be able to Return licenses for transferring to another PC.
These options matter if your machine changes configuration for whatever reason between first installing your licenses and accessing them. Two specific situations are:
1. If you have to recover a license when, for example, a machine crashes, make sure that you have the same combination of Crypkey/Ethernet ID locking options checked as when you first licensed the machine.
2. If your laptop PC uses a docking station in the office that contains the Ethernet card and it cannot access the Ethernet card when undocked, then you should not check the Ethernet ID locking option when requesting your license, if you want to access the licenses when undocked.
Situations when Recovering and Returning Licenses Fails
Situations when Recovering and Returning Licenses Fails
As explained in the License Manager Options, it is important to use the same combination of Crypkey ID locking and Ethernet ID locking when first licensing your machine as when recovering or returning licenses. In addition, the following conditions should be understood:
If you only use Crypkey ID locking, then you cannot recover a license. Contact <support@navisworks.com> if you need to recover a license that is locked using only Crypkey ID locking.
If you only use Ethernet ID locking, then you cannot return a license. Contact <support@navisworks.com> if you need to return a license that is locked using only Ethernet ID locking.
Emergency Licensing
Emergency Licensing
In certain situations it may not be possible to license your JetStream product by any of the standard methods. There is therefore, an emergency licensing procedure that can be performed by NavisWorks Ltd. This method will only be used as a last resort.
Using the >CrypKey Site Code from the Advanced tab on your PC, NavisWorks Ltd. will generate and return a CrypKey Site Key . Enter this into the Emergency licensing box and then click the License button. This will unlock the licenses on your PC.