Situations when Recovering and Returning Licenses Fails

As explained in the License Manager Options, it is important to use the same combination of Crypkey ID locking and Ethernet ID locking when first licensing your machine as when recovering or returning licenses. In addition, the following conditions should be understood:

• If you only use Crypkey ID locking, then you cannot recover a license. Contact <support@navisworks.com> if you need to recover a license that is locked using only Crypkey ID locking.

• If you only use Ethernet ID locking, then you cannot return a license. Contact <support@navisworks.com> if you need to return a license that is locked using only Ethernet ID locking.